Organizational Development Services involve direct consultation with management regarding issues which are impacting or have the potential to impact a large segment of the employee population. Organizational Development (OD) has evolved into a separate and distinct professional expertise, however EAP’s are in an ideal position to perform basic OD services or to work in collaboration with identified OD professionals.

For example, EAP Counselors may work proactively with management to prepare the workforce for planned changes, such as a reduction in force, implementation of strategic planning issues, or a change to the organization’s structure.

More commonly, EAP’s, through their continuous involvement with the employee and management community, are able to identify trends in the workplace. When appropriate and when confidentiality will not be compromised, the EAP is able to approach management with recommendations for interventions. These may include change management strategies, conflict resolution, retreat facilitation, work climate assessments, and communication enhancement.

A final component of OD work involves consultation with specific organizations within the workplace. Although all NASA centers have comprehensive human resource support, the EAP can collaborate to assist with policy development around specific issues such as drug free workplace policy, workplace violence, sexual harassment and threat assessments.