NASA Federal employee travelers have access to the U.S. Air Ambulance website called NASA Assist that has been designed specifically for our use,
Foreign travel information and instructions for using the NASA Assist website can be found in the OCHMO International Medical Evacuation Information presentation.Travelers are urged to check this NASA Occupational Health webpage for updated information before traveling abroad and to access the NASA Assist website before and during their trip for valuable tools and resources.
Contact information for U.S. Air Ambulance:
- Toll free phone number (only in US/Canada): 800-336-4079
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From all other parts of the world, call collect: 941-926-3949
Important note: Caller will need to use the country codes and dialing procedures for the country in which they are located. Guidance regarding the different codes required for making international calls to the United States can be found at timeanddate.com or howtocallabroad.com.
- Non-NASA specific U.S. Air Ambulance website: http://www.usairambulance.net/index-c.php.
- International medical evacuation assistance is only available to Federal NASA employees conducting official business. As with our previous vendor, NASA employee family members/friends and NASA contractors should make separate arrangements if they desire travel insurance or medical treatment or evacuation assistance while traveling abroad.
- Personal non-business related excursions are not covered by NASA’s contract with U.S. Air Ambulance. For these circumstances, personal travel insurance is relatively inexpensive and, if desired, should be obtained before leaving the United States. See the U.S. Department of State for information on medical insurance for travel.
- NASA Federal travelers will not be required to relay information regarding designated physician for evacuation approval or Federal employee status checks in order to get assistance. U.S. Air Ambulance is aware of the process to be used for contacting NASA's designated physician for evacuation approval and for ensuring that NASA travelers are Federal employees. An employee's phone call to U.S. Air Ambulance triggers the process.
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For answers or information not provided herein, please contact Janine Hardin in the Chief Health and Medical Office at janine.e.hardin@nasa.gov or 321-867-2423 / 202-302-5795.
Online resources for international travelers
- Centers for Disease Control and Prevention's Traveler's Health
- US Department of State's Travel.State.gov:
- World Health Organization
- The World Clock - Time Zones (timeanddate.com)
- MIUSA Resources for Disabled Persons
- ExpatExchange
